Welcome to the Helpdesk

To simplify support requests and provide you with better service, we use a ticketing system. Each support request is assigned a unique ticket number that allows you to track the status of your request and our responses online.

The system also maintains a complete history of all your support requests. A valid email address is required to create a ticket.

How to Create a Ticket

You can submit a support request by:

Check Ticket Status

You can monitor the progress of your request at any time using the Check Ticket Status option.

Important Notice

If you submitted your request by email or through the web form and later wish to check its status by phone, please have your ticket number ready before speaking with an operator.

Thank you for your cooperation.


NET TRADE SERVICES, s.r.o.
BC Office point - Južná trieda 8
040 01 Košice, Slovakia
e-mail: helpdesk@net-trade.sk
tel: +421 55 2901 700